Deskripsi Pekerjaan
Are you passionate about technology and providing world-class customer service? CompAsia is a leading player in the secondary device market, and we are looking for a dedicated Customer Experience Assistant to join our dynamic team in Pasir Panjang. In this role, you will be the face of our device trade-in program, ensuring that every customer has a seamless, transparent, and positive experience when upgrading their electronics.
We believe that every interaction is an opportunity to build trust. You will play a crucial role in managing customer inquiries, verifying device trade-in status, and resolving operational issues with a solution-oriented mindset. If you enjoy solving problems, connecting with people, and working in a fast-paced environment where your voice is heard, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat regarding device trade-in valuations and status updates.
- Provide accurate and timely information about the trade-in process, ensuring customers feel confident in their transaction.
- Troubleshoot and resolve customer complaints or issues related to device evaluation or delivery status.
- Maintain high levels of customer satisfaction through professional and empathetic communication.
- Collaborate with internal logistics and technical teams to ensure smooth processing of trade-in devices.
- Accurately record and update customer interaction details in our internal CRM system.
- Assist in administrative tasks to streamline the customer service workflow for our trade-in department.
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification.
- Strong interpersonal skills with a friendly and professional demeanor.
- Excellent command of English (written and verbal); proficiency in additional languages is a plus.
- Basic computer literacy and comfort with using digital tools and CRM software.
- Prior experience in customer service, retail, or a call center environment is highly preferred.
- Ability to remain calm and composed when handling challenging customer inquiries.
- Strong problem-solving skills and a genuine desire to assist others.
- Reliable, punctual, and able to commit to a full-time schedule.