Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and eager to kickstart your career in a vibrant BPO environment? Full Potential BPO Inc. is looking for a dedicated and enthusiastic Customer Experience Associate to join our growing team in Davao City!
As a Customer Experience Associate, you'll be at the forefront of our customer interactions, serving as a vital link between our clients and their valued customers. You will master the art of communication across various channels, handling inquiries and providing solutions via phone calls, live chat, and email. This dynamic role requires a keen ability to balance both voice and non-voice tasks seamlessly, ensuring every customer interaction is handled with professionalism, efficiency, and a genuine desire to help.
At Full Potential BPO Inc., we believe in nurturing talent and providing a supportive environment where you can develop your skills and grow professionally. If you're a problem-solver, an excellent communicator, and thrive in a fast-paced setting, this is your opportunity to make a real impact on customer satisfaction and contribute to our success. Join us and unleash your full potential!
Tanggung Jawab
- Handle a high volume of inbound and outbound customer inquiries across multiple channels, including phone, email, and chat, ensuring timely and effective resolution.
- Provide accurate information, guidance, and solutions to customer questions and concerns regarding products, services, and policies.
- Proactively identify and assess customers' needs to achieve satisfaction and prevent potential issues.
- Document all customer interactions accurately and comprehensively in the CRM system.
- Collaborate effectively with team members and other departments to escalate complex issues and ensure a seamless customer journey.
- Maintain a high level of professionalism, empathy, and courtesy in all customer communications.
- Adhere to company policies, procedures, and service level agreements (SLAs) to meet performance targets.
- Continuously learn and stay updated on product knowledge, service changes, and customer support best practices.
Kualifikasi
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Previous experience in customer service, call center, or BPO environment is preferred but fresh graduates are welcome to apply.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to customer resolution.
- Proficiency in using computers and navigating various software applications (e.g., CRM systems, Microsoft Office Suite).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude, strong work ethic, and a genuine passion for helping customers.
- Flexibility to work on shifting schedules, including weekends and holidays, as business needs require.
- Must be able to work on-site in Davao City.