Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and have a keen interest in the hospitality industry? Conduent is seeking a dedicated Customer Experience Associate - Hotel Reservation to join our growing team in Cebu City. In this pivotal role, you will serve as the voice of the brand, handling inquiries and reservations with a focus on accuracy, efficiency, and client satisfaction.
As a key member of our contact center, you will be responsible for providing immediate service to clients by utilizing standard and established guidelines. You will manage hotel bookings, address specific travel needs, and resolve any issues that may arise during the reservation process. We are looking for a proactive individual who thrives in a fast-paced BPO environment and can maintain high service standards under pressure. Join a global leader in business process management and take the next step in your career with a company that values your contribution.
Tanggung Jawab
- Process and manage hotel reservations and bookings accurately and efficiently.
- Provide immediate, professional service to clients via phone and email inquiries.
- Utilize established guidelines to address customer complaints and resolve issues promptly.
- Update and maintain accurate customer records and reservation details in the CRM system.
- Upsell hotel packages, amenities, and additional services to enhance the client experience.
- Collaborate with the hotel operations team to ensure seamless service delivery.
- Adhere to all quality assurance standards and company policies.
Kualifikasi
- High school diploma or equivalent qualification.
- Previous experience in customer service, hospitality, or call center operations is preferred.
- Strong English communication skills (verbal and written) are essential.
- Proficiency in using computer systems and Microsoft Office applications.
- Ability to work in a fast-paced environment with a strong focus on time management.
- Customer-centric mindset with a genuine desire to help and assist others.
- Relevant certification in Hospitality or Travel and Tourism is a plus.