Deskripsi Pekerjaan
Join Conduent, a global leader in business process services, and be part of a team that delivers mission-critical services and solutions on behalf of Fortune 100 companies. We are looking for a dedicated Customer Experience Associate I to join our Batangas team and help us drive customer satisfaction through exceptional service.
In this role, you will be the primary point of contact for our clients, handling a diverse range of customer inquiries with professionalism and efficiency. You will leverage advanced CRM tools to resolve issues, ensuring a seamless experience for every client. If you are passionate about problem-solving and thrive in a fast-paced environment, this is the perfect opportunity to advance your career with a Fortune 100 partner.
Tanggung Jawab
- Manage high-volume inbound and outbound customer interactions via phone and email with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues by identifying the root cause and providing effective solutions.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Identify opportunities to improve service delivery and enhance the overall customer experience.
- Collaborate with team leads and cross-functional departments to ensure seamless service support.
- Participate in daily huddles, training sessions, and continuous improvement initiatives.
Kualifikasi
- Bachelor’s degree in any field or equivalent work experience in customer service.
- Proven experience in a call center or customer-facing role is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in using computer applications and CRM software.
- Ability to work in a target-driven environment and handle high-pressure situations.
- High level of empathy and a customer-centric mindset.
- Willingness to work on shifting schedules, including night shifts.