Deskripsi Pekerjaan
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. We are currently seeking a highly motivated Customer Experience Associate I to join our team in Pasay City, Metro Manila. In this role, you will be the first point of contact for our clients' customers, providing exceptional support and ensuring a positive experience with every interaction.
As a Customer Experience Associate, you will handle inbound calls, emails, and chats, addressing inquiries, resolving issues, and processing transactions with accuracy and efficiency. You will use your excellent communication and problem-solving skills to understand customer needs and deliver solutions that meet or exceed expectations. Our comprehensive training program will equip you with the knowledge and tools needed to succeed, while our supportive team environment encourages growth and development.
At Conduent, we value our associates and offer competitive compensation packages, opportunities for career advancement, and a dynamic work culture that celebrates diversity and innovation. If you are passionate about helping others and want to be part of a global leader in business process services, we encourage you to apply.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying problems and providing appropriate solutions.
- Document all customer interactions and maintain accurate records in the system.
- Meet or exceed performance metrics such as customer satisfaction, first call resolution, and average handling time.
- Collaborate with team members and other departments to ensure seamless customer experience.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Identify opportunities to improve processes and enhance customer service delivery.
- Adhere to company guidelines and maintain confidentiality of customer information.
Kualifikasi
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written English communication skills.
- Strong active listening and problem-solving abilities.
- Ability to handle stressful situations and irate customers with professionalism.
- Proficiency in computer applications and data entry.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Previous customer service experience in a BPO or call center environment is an advantage.
- Typing speed of at least 30 words per minute.