Deskripsi Pekerjaan
Join Conduent as a Customer Experience Associate I in our Healthcare Pharmacy division and become part of a team delivering mission-critical services to Fortune 100 companies and over 500 healthcare partners. This role offers a unique opportunity to make a meaningful impact by providing exceptional support to patients navigating complex healthcare systems. You'll work in a dynamic environment where your expertise in pharmacy operations and customer service directly contributes to improving patient outcomes and satisfaction. Conduent invests in professional development, offering comprehensive training on healthcare regulations, medication management, and digital platforms. This position is ideal for compassionate individuals seeking to build a career in healthcare customer service while working with industry-leading technology and processes.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding medications, insurance coverage, and pharmacy services
- Resolve patient concerns with empathy and accuracy while adhering to HIPAA compliance standards
- Process prescription refill requests and coordinate with healthcare providers
- Maintain detailed customer records in CRM systems with precision and confidentiality
- Collaborate with pharmacists and clinical teams to resolve complex patient cases
- Meet performance metrics for call resolution time and customer satisfaction scores
- Stay updated on healthcare regulations and medication safety protocols
Kualifikasi
- High school diploma or equivalent; college degree in healthcare or related field preferred
- Minimum 1 year customer service experience, preferably in healthcare or pharmacy
- Strong knowledge of healthcare terminology, insurance processes, and pharmacy operations
- Excellent verbal/written communication skills with ability to simplify complex medical information
- Proficiency in CRM systems and digital customer service platforms
- Ability to multitask in fast-paced environment while maintaining high accuracy
- Certification in Healthcare Customer Service (e.g., HCAHPS) is advantageous