Deskripsi Pekerjaan
Join Conduent as a Customer Experience Associate I - Healthcare Planner and become a vital part of our mission to deliver mission-critical services for Fortune 100 companies and 500+ organizations. In this role, you'll serve as the first point of contact for healthcare clients, providing expert guidance on plan benefits, coverage options, and healthcare navigation. Your empathy and problem-solving skills will directly improve patient outcomes while ensuring seamless access to essential services.
We're seeking compassionate professionals who thrive in dynamic environments. As a Healthcare Planner, you'll resolve complex inquiries, maintain detailed records in our CRM systems, and collaborate with internal teams to ensure timely issue resolution. This position offers exceptional growth opportunities in healthcare administration and customer relationship management within a globally recognized company.
Conduent fosters a supportive culture where your contributions drive real impact. If you're passionate about making a difference in healthcare delivery while developing valuable career skills, we invite you to apply and join our dedicated team of service excellence professionals.
Tanggung Jawab
- Provide empathetic support to healthcare clients regarding plan benefits, coverage details, and claim inquiries
- Document all interactions accurately in CRM systems while maintaining strict confidentiality standards
- Collaborate with internal teams to resolve complex healthcare access and billing issues
- Continuously update knowledge on healthcare regulations, plan changes, and industry best practices
- Meet key performance metrics including customer satisfaction scores and resolution rates
- Identify process improvement opportunities to enhance customer experience efficiency
- Train on healthcare-specific systems and compliance requirements
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service experience, healthcare industry exposure advantageous
- Exceptional verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail and accuracy
- Proficiency in navigating multiple software systems simultaneously
- Ability to maintain composure in high-pressure situations
- Basic knowledge of healthcare terminology and insurance concepts