Deskripsi Pekerjaan
Join Conduent as a Customer Experience Associate II and become a vital part of our mission to deliver exceptional healthcare savings solutions. In this role, you'll serve as the voice of our healthcare programs, assisting members with inquiries, resolving issues, and ensuring they maximize their benefits. You'll work in a dynamic call center environment handling inbound/outbound calls while maintaining high service standards. Conduent partners with Fortune 100 companies and over 500 organizations, providing mission-critical services that impact millions of lives. We offer comprehensive training, career growth opportunities, and a supportive team culture dedicated to excellence.
This position requires exceptional communication skills and a passion for helping others navigate healthcare savings programs. You'll document interactions accurately, educate members on benefits, and collaborate with cross-functional teams to ensure seamless service delivery. Conduent provides competitive compensation, benefits, and a workplace where your contributions make a tangible difference in people's health journeys.
Tanggung Jawab
- Handle inbound/outbound calls for healthcare savings programs with empathy and professionalism
- Resolve customer inquiries regarding healthcare benefits, claims, and program eligibility
- Document interactions accurately in CRM systems while maintaining data integrity
- Educate members on healthcare savings options and maximize benefit utilization
- Collaborate with team members to ensure consistent service delivery standards
- Meet performance metrics including call quality, resolution time, and CSAT scores
- Adhere to HIPAA compliance and company policies for sensitive healthcare information
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year call center or customer service experience
- Excellent English communication skills (verbal/written)
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM systems and basic computer applications
- Ability to multitask in a fast-paced environment
- Empathy and patience when handling sensitive healthcare inquiries
- Flexible availability including evenings/weekends if required