Deskripsi Pekerjaan
Are you looking to kickstart your career in a dynamic and supportive environment? Intellisearch HR Solutions Pte Ltd is seeking a dedicated Customer Experience & Client Relations Executive to join our growing team. We pride ourselves on delivering exceptional service, and we are looking for individuals who are passionate about building strong client relationships and creating positive customer experiences.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and warmth. We believe in investing in our people, which is why comprehensive training is provided to help you master the art of client relations and develop essential business skills. You will have the opportunity to work in a fast-paced setting where your communication skills and problem-solving abilities will directly impact customer satisfaction and business growth.
If you are a proactive individual with a friendly demeanor and a desire to learn, we want to hear from you. This is a fantastic opportunity to grow professionally in the sales and customer service industry.
Tanggung Jawab
- Manage incoming and outgoing client communications via phone, email, and chat with a professional and friendly tone.
- Resolve customer queries, complaints, and escalations promptly to ensure high levels of client satisfaction and retention.
- Assist the sales team by providing product information and support to potential clients during the sales cycle.
- Maintain accurate and up-to-date customer records in our CRM system to track interactions and preferences.
- Participate in daily training sessions and workshops to enhance product knowledge and service standards.
- Identify opportunities to cross-sell or upsell services to existing clients based on their needs.
- Collaborate effectively with internal departments to ensure seamless service delivery.
Kualifikasi
- Diploma or GCE 'A' Levels (or equivalent) is preferred.
- Strong interpersonal and communication skills, both verbal and written.
- A customer-centric mindset with a genuine desire to help others succeed.
- Ability to multitask and manage time effectively in a busy, high-volume environment.
- Previous experience in customer service or sales is a plus, but not required as training is provided.
- Proficiency in using computer applications and CRM software.