Deskripsi Pekerjaan
Are you energetic, outgoing, and passionate about creating memorable experiences? PT Polyland Group Indonesia is looking for a dynamic Customer Experience & Mascot Representative to become the heart of our brand engagement efforts. In this unique role, you will bridge the gap between our brand and our guests by providing exceptional service and embodying our company spirit through professional mascot performance.
You will be the face of our brand, ensuring that every customer interaction is positive, engaging, and aligned with our hospitality standards. This is an excellent opportunity for someone who loves interacting with people, possesses high energy, and wants to work in a fun, fast-paced environment in the heart of Jakarta Selatan.
Tanggung Jawab
- Serve as a primary point of contact for guest inquiries, ensuring a welcoming and professional atmosphere.
- Perform as the company mascot during events, promotional activities, and daily operations to boost guest engagement.
- Maintain high levels of energy and enthusiasm to create a vibrant and friendly environment for all visitors.
- Assist with basic operational tasks at the facility to ensure seamless customer flow.
- Collect guest feedback and share insights with the management team to improve overall service quality.
- Ensure the mascot costume and related equipment are clean, organized, and properly maintained.
- Adhere to safety protocols during performances and guest interactions.
Kualifikasi
- Minimum of a High School Diploma or equivalent; vocational training in hospitality is a plus.
- High physical stamina and comfort wearing and performing in a mascot costume for extended periods.
- Outstanding communication skills with a friendly and approachable demeanor.
- Ability to improvise and act creatively to engage children and families.
- Customer-oriented mindset with a focus on delivering excellent service experiences.
- Ability to work a flexible schedule, including weekends and public holidays.
- Must be based in or willing to commute to Jakarta Selatan.
- Fluent in Bahasa Indonesia; English proficiency is an advantage.