Deskripsi Pekerjaan
Join PERSOL as a Customer Experience & Operations Executive and become the driving force behind our commitment to exceptional service delivery. In this dynamic role, you'll be instrumental in shaping our customer journey through innovative digital platforms and creating seamless multi-touchpoint experiences that delight our clients.
We are seeking a passionate individual who thrives in fast-paced environments and possesses a keen eye for detail. As part of our team, you'll have the opportunity to implement strategies that enhance customer engagement while ensuring operational excellence across all service channels. This position offers a unique blend of customer interaction, process optimization, and digital innovation.
At PERSOL, we believe that exceptional customer experiences are the foundation of lasting relationships. You'll be empowered to make meaningful contributions that directly impact our business success while developing valuable skills in customer relationship management, digital transformation, and operational efficiency.
Tanggung Jawab
- Design and implement customer engagement strategies across multiple touchpoints
- Monitor and analyze customer feedback to identify improvement opportunities
- Collaborate with cross-functional teams to enhance service delivery processes
- Develop and maintain digital platforms that optimize customer interactions
- Resolve complex customer issues with empathy and efficiency
- Track key performance indicators related to customer satisfaction and operational efficiency
- Contribute to continuous improvement initiatives in customer service operations
Kualifikasi
- Degree in Business Administration, Marketing, or related field preferred
- Minimum 2 years of experience in customer service or operations management
- Strong analytical skills with ability to interpret customer data
- Excellent communication and interpersonal abilities
- Proficiency in CRM software and digital customer engagement platforms
- Ability to work independently and as part of a collaborative team
- Problem-solving mindset with attention to detail