Deskripsi Pekerjaan
Join Private Advertiser as a Customer Experience Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional service through outbound customer interactions. In this dynamic role, you'll build meaningful relationships, resolve inquiries, and ensure positive customer experiences that drive loyalty. Our ideal candidate brings 1+ year of call center experience in an outbound environment – a non-negotiable requirement for this position. Enjoy competitive compensation while working in Bonifacio Global City's vibrant business district. We provide comprehensive training, performance incentives, and a collaborative team culture focused on excellence. If you thrive in fast-paced settings and want to make an impact, apply today to advance your customer service career with us!
Tanggung Jawab
- Conduct outbound customer calls with professionalism and empathy
- Resolve product/service inquiries and provide accurate information
- Document interactions and update CRM systems meticulously
- Meet/exceed performance metrics including call volume and quality
- Identify opportunities to enhance customer satisfaction
- Collaborate with team members to improve service processes
- Adhere to scripts and regulatory compliance standards
Kualifikasi
- Minimum 1 year call center experience (non-negotiable)
- Proven background in outbound calling environments
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced settings
- Proficiency with CRM software and digital tools
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent qualification
- Flexibility to adapt to changing processes