Deskripsi Pekerjaan
Join TTEC's dynamic team in Bacolod this April and launch your career in customer excellence! As a Customer Experience Representative, you'll be the vital link between our clients and their customers, delivering exceptional service that drives satisfaction and loyalty. Reporting to a supportive team leader, you'll thrive in a collaborative environment where your contributions directly impact team success and customer outcomes. We offer competitive compensation packages up to ₱21K monthly, comprehensive training, and opportunities for professional growth in a global leader of customer experience management.
At TTEC Bacolod, you'll enjoy a vibrant workplace culture that values innovation, teamwork, and work-life balance. Our modern facilities and employee-centric programs make us an employer of choice in Negros Occidental. Whether you're starting your career or seeking advancement, this role provides the platform to develop valuable skills in communication, problem-solving, and digital engagement while making a meaningful difference in people's daily experiences.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency while meeting performance metrics
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to share best practices and ensure consistent service quality
- Continuously update product knowledge to provide accurate information
- Contribute to team goals by meeting/exceeding key performance indicators
- Participate in training sessions to enhance service skills and product expertise
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent verbal and written communication skills in English and Filipino
- Previous customer service experience in a BPO/call center environment is advantageous
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency with willingness to learn new technologies
- Positive attitude with commitment to delivering exceptional customer experiences