Deskripsi Pekerjaan
Are you passionate about delivering exceptional service? We are seeking a detail-oriented Customer Experience Specialist to join our growing team in Metro Manila. In this pivotal role, you will be responsible for delivering top-tier patient support through various channels, including phone calls, live chat, SMS, and email. Your ability to resolve inquiries swiftly and accurately will directly impact our client satisfaction scores. We pride ourselves on a smooth healthcare experience, and you will play a vital role in maintaining our high standards.
If you have excellent communication skills and a problem-solving mindset, we want to hear from you. Join us in making a difference in our clients' lives every day.
Tanggung Jawab
- Provide exceptional patient support via phone, email, chat, and SMS.
- Handle incoming and outbound inquiries with a focus on empathy and accuracy.
- Resolve customer issues efficiently by collaborating with internal departments.
- Maintain detailed records of all interactions and transactions.
- Ensure compliance with company policies and healthcare regulations.
- Identify opportunities to upsell or cross-sell services where appropriate.
- Proactively follow up with clients to ensure satisfaction and retention.
Kualifikasi
- Bachelor's degree in any field or equivalent experience.
- Proven experience in customer service, call center, or healthcare support.
- Strong computer literacy and proficiency in CRM software.
- Excellent verbal and written communication skills in English.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- High emotional intelligence and patience when dealing with difficult situations.
- Knowledge of healthcare terminology is a plus.