Deskripsi Pekerjaan
Join our dynamic team as a Customer Experience Staff where you'll be the frontline ambassador for our brand! We're seeking passionate individuals dedicated to delivering exceptional service experiences. In this role, you'll handle diverse customer inquiries via multiple channels, resolve issues efficiently, and build lasting relationships. Our ideal candidate thrives in fast-paced environments and values continuous improvement in service delivery. You'll collaborate with cross-functional teams to enhance customer satisfaction metrics and contribute to process optimization initiatives. We offer a supportive culture focused on professional growth and recognition for outstanding performance. If you're ready to make a tangible impact on customer loyalty and organizational success, we encourage you to apply!
Tanggung Jawab
- Manage customer inquiries via phone, email, and digital channels with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case records
- Collaborate with technical teams to resolve complex customer escalations
- Identify service improvement opportunities through feedback analysis
- Adhere to service level agreements and quality assurance standards
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- Minimum D3 degree in any discipline (or equivalent experience)
- 1+ years of experience in contact center or customer service environments
- High school diploma candidates with proven service experience will be considered
- Exceptional communication and interpersonal skills in Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency in using customer service software and Microsoft Office suite
- Ability to work flexible hours including weekends if required