Deskripsi Pekerjaan
Are you a supply chain professional passionate about driving excellence in customer service? Nestle, the world's leading nutrition, health, and wellness company, is looking for a dynamic Customer Facing Supply Chain Specialist to join our team in Makati City on a 1-year fixed-term basis.
In this role, you will be the bridge between our internal operations and our valued stakeholders. You will play a critical role in ensuring seamless order fulfillment, optimizing supply chain processes, and delivering top-tier service that upholds the Nestle standard of quality. This is an incredible opportunity to work within a high-performance, cross-functional environment where your contributions directly impact our market responsiveness and consumer satisfaction.
If you are analytical, process-oriented, and thrive in a fast-paced environment, we invite you to help us shape the future of supply chain management.
Tanggung Jawab
- Manage the end-to-end order-to-cash process, ensuring timely and accurate fulfillment for key customers.
- Collaborate closely with internal sales, logistics, and production teams to proactively address supply chain bottlenecks.
- Maintain high levels of customer service by providing real-time updates and resolving supply-related inquiries.
- Monitor key performance indicators (KPIs) to track service level agreements (SLAs) and identify areas for operational improvement.
- Ensure compliance with Nestle’s quality standards and documentation requirements for all shipments.
- Analyze supply chain data to forecast demand trends and assist in inventory management optimization.
- Support cross-functional projects aimed at enhancing logistics efficiency and customer engagement.
Kualifikasi
- Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related field.
- Minimum of 2-3 years of experience in customer service, logistics, or supply chain roles within an FMCG environment.
- Proficiency in SAP or other major ERP systems is highly preferred.
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Excellent communication and interpersonal skills, capable of managing stakeholder expectations effectively.
- Detail-oriented with a proven ability to manage multiple priorities in a high-pressure environment.
- Proficiency in Microsoft Office Suite, particularly Advanced Excel (VLOOKUPs, Pivot Tables).