Deskripsi Pekerjaan
Waters Corporation, a global leader in analytical instrumentation and specialty measurement, is looking for a dedicated Customer Operation Specialist to join our dynamic team in Singapore. We pride ourselves on fostering an inclusive and diverse workplace where every employee can thrive. In this role, you will play a crucial part in our order processing operations, ensuring that our customers receive the highest level of service and support.
As a Customer Operation Specialist, you will be the face of our commitment to customer excellence. Your primary focus will be on managing the end-to-end order processing lifecycle, from order entry and verification to invoicing and delivery coordination. You will work closely with cross-functional teams to resolve inquiries, streamline workflows, and ensure that our global supply chain meets the highest standards of efficiency and accuracy.
We are seeking a detail-oriented professional who thrives in a fast-paced environment and is passionate about solving problems. If you are ready to advance your career with a world-renowned company, we encourage you to apply today.
Tanggung Jawab
- Execute and process customer orders accurately and timely within the ERP system.
- Monitor order status and coordinate with logistics and shipping providers to ensure on-time delivery.
- Manage the order-to-cash process, including invoicing and credit checks.
- Provide exceptional customer support via email and phone, addressing inquiries and resolving issues professionally.
- Collaborate with sales and product teams to ensure customer requirements are met.
- Maintain accurate records and update customer information in the CRM database.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain, or a related field is preferred.
- Minimum of 1-3 years of experience in customer service, order processing, or operations.
- Proficiency in using ERP systems (e.g., SAP, Oracle) and CRM software is highly desirable.
- Strong written and verbal communication skills in English.
- Excellent organizational skills with a high attention to detail.
- Ability to work independently and manage multiple priorities effectively.