Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Kanmo Group is seeking a dedicated Customer Operations Assistant to join our dynamic team for a temporary contract of 6 months. In this pivotal role, you will be responsible for streamlining our online order fulfillment process, ensuring that every customer receives a smooth and satisfying purchasing experience.
You will act as the primary point of contact for our clients, managing order inquiries, resolving issues, and collaborating closely with our logistics and operations teams to guarantee timely delivery. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to maintaining high service standards.
Tanggung Jawab
- Manage and process customer orders efficiently through our online platform.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Monitor order status and proactively update customers regarding delivery progress.
- Collaborate with the logistics team to resolve delivery delays and shipping issues.
- Ensure accurate data entry and maintain up-to-date customer records in the CRM system.
- Handle customer complaints and escalations with empathy and effective problem-solving.
- Assist in generating operational reports and performance metrics.
Kualifikasi
- Diploma or Bachelor’s degree in any field.
- Strong written and verbal communication skills in English.
- Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
- Previous experience in customer service or operations is a strong advantage.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of logistics and supply chain terminology is preferred.