Deskripsi Pekerjaan
Join PERSOL as a Customer Operations Support (Verification) professional and become a vital part of our customer service team. In this role, you will be responsible for ensuring the accuracy and integrity of customer information through thorough verification processes. You will work closely with our sales and billing teams to maintain high standards of customer data quality, which is essential for delivering exceptional service and building strong customer relationships.
As a Customer Operations Support specialist, you will handle sensitive customer information with the utmost care and confidentiality. Your attention to detail and problem-solving skills will be crucial in identifying and resolving discrepancies in customer data. You will also play a key role in streamlining verification processes to improve efficiency and enhance the overall customer experience.
This position offers an excellent opportunity to develop your skills in customer service, data management, and process optimization. If you are a detail-oriented individual with a passion for delivering excellent customer service, we encourage you to apply and join our dynamic team at PERSOL.
Tanggung Jawab
- Verify customer information to ensure accuracy and completeness across all systems
- Collaborate with sales and billing teams to resolve data discrepancies and inconsistencies
- Process customer verification requests in a timely and efficient manner
- Maintain detailed records of all verification activities and customer interactions
- Identify and escalate potential fraud or security concerns related to customer data
- Assist in developing and implementing improved verification processes and procedures
- Provide exceptional customer service while handling sensitive information
- Participate in regular training to stay updated on verification protocols and best practices
Kualifikasi
- High school diploma or equivalent; additional education or certification in customer service is a plus
- Previous experience in customer service, data entry, or verification processes
- Strong attention to detail and accuracy in handling customer information
- Excellent communication skills, both written and verbal
- Proficiency in using computer systems and data management software
- Ability to work independently as well as part of a team
- Strong problem-solving skills and ability to handle sensitive information with confidentiality
- Basic understanding of sales operations and billing processes