Deskripsi Pekerjaan
Join Sandvik's dynamic Customer Order Desk team as a vital link between our operations and valued clients. This pivotal role requires exceptional communication skills and meticulous attention to detail to manage end-to-end order processing for both internal stakeholders and external customers. You'll serve as the primary point of contact for order inquiries, ensuring seamless coordination across departments while maintaining the highest standards of customer satisfaction. Ideal for proactive problem-solvers who thrive in fast-paced environments, this position offers opportunities to develop expertise in supply chain coordination while contributing to Sandvik's global reputation for industrial excellence.
Tanggung Jawab
- Process and validate customer orders with 100% accuracy and timeliness
- Act as primary liaison between sales, warehouse, and logistics teams
- Resolve order discrepancies and delivery issues through proactive communication
- Maintain detailed order documentation in ERP systems
- Provide real-time order status updates to internal and external stakeholders
- Collaborate with finance team for payment processing and credit management
- Implement continuous improvement initiatives for order fulfillment workflows
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain, or related field
- Minimum 2 years experience in order management or customer service
- Proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
- Exceptional verbal and written communication skills in English and Filipino
- Strong analytical skills with attention to detail
- Ability to multitask and prioritize in high-pressure situations
- Knowledge of supply chain processes and logistics principles