Deskripsi Pekerjaan
Join The Supreme HR Advisory as a Customer Program Executive and drive impactful customer relationships in the dynamic electronics manufacturing services (EMS) and semiconductor industry. This pivotal role requires strategic relationship management to enhance customer satisfaction, identify growth opportunities, and align business objectives with client needs. You'll collaborate cross-functionally to develop tailored programs that boost retention and revenue, while monitoring market trends to ensure competitive positioning. The ideal candidate thrives in fast-paced environments, balancing proactive outreach with data-driven decision-making to deliver measurable results. This position offers a unique opportunity to shape customer experience while advancing your career in Singapore's thriving tech manufacturing sector.
Tanggung Jawab
- Develop and maintain strategic relationships with key accounts in EMS/semiconductor sector
- Identify cross-selling/up-selling opportunities to drive revenue growth
- Design and execute customer engagement programs aligned with business goals
- Collaborate with internal teams to resolve customer issues and ensure service excellence
- Analyze market trends and customer feedback to inform strategic decisions
- Monitor KPIs and report on program effectiveness to stakeholders
- Coordinate customer onboarding and training initiatives
Kualifikasi
- Bachelor's degree in Business, Engineering, or related field
- Minimum 3 years in customer program management or account management
- Proven experience in electronics manufacturing or semiconductor industry
- Strong negotiation and relationship-building skills
- Proficiency in CRM software and data analysis tools
- Excellent written and verbal communication abilities
- Ability to manage multiple projects in a fast-paced environment