Deskripsi Pekerjaan
At Celestica, we are driven by a passion for innovation and excellence. As a leading provider of electronics manufacturing services, we partner with the world’s most renowned companies to bring cutting-edge products to life. We are currently looking for a talented Customer Program Management Specialist to join our dynamic team in Johor Bahru, Malaysia.
In this pivotal role, you will act as the primary liaison between our customers and our production team. Your mission is to ensure that orders are processed accurately and delivered on time, every time. You will manage the entire program lifecycle, from initial order receipt to final shipment, coordinating with internal departments to meet customer expectations. Your strong communication skills and attention to detail will help you build lasting relationships and drive customer satisfaction.
This is an excellent opportunity for a results-oriented individual who thrives in a fast-paced environment. You will have the chance to contribute to meaningful projects and collaborate with a diverse team of professionals. At Celestica, we value our employees and offer a competitive compensation package, including health benefits, career development programs, and a supportive work culture. You will have access to training and advancement opportunities that allow you to grow professionally. Our Johor Bahru facility is a state-of-the-art manufacturing hub, and we pride ourselves on a collaborative environment that fosters innovation.
As a Customer Program Management Specialist, you will be essential in maintaining Celestica's reputation for quality and reliability. We are looking for someone who is organized, proactive, and customer-focused. If you are ready to make a difference, join us and help shape the future of electronics manufacturing.
Tanggung Jawab
- Serve as the primary point of contact for assigned customer accounts, handling all communications and inquiries.
- Coordinate with production, supply chain, and logistics teams to ensure accurate and timely order fulfillment.
- Monitor order status, track milestones, and resolve any discrepancies or issues that may arise.
- Manage program documentation, including contracts, change orders, and specifications.
- Conduct regular performance reviews with customers, providing reports on metrics and KPIs.
- Identify and implement process improvements to enhance efficiency and customer satisfaction.
- Collaborate with quality assurance teams to address non-conformances and ensure compliance.
- Support new product introductions by managing timelines and cross-functional communication.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related field.
- Minimum 3 years of experience in customer service, program management, or manufacturing operations.
- Strong understanding of manufacturing processes, logistics, and supply chain.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office Suite.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Detail-oriented with strong analytical and problem-solving abilities.
- Knowledge of ISO standards and quality management systems is a plus.