Deskripsi Pekerjaan
Join Celestica as a Customer Program Management Specialist and become a pivotal force in driving customer success and operational excellence. In this dynamic role, you'll orchestrate day-to-day customer account activities while ensuring seamless project execution aligned with strategic objectives. You'll serve as the central liaison between clients and cross-functional teams, proactively addressing challenges and maintaining transparent communication to guarantee timely delivery of projects. Your expertise will directly impact customer satisfaction and retention, making this position ideal for a proactive professional passionate about bridging client needs with operational capabilities.
Celestica offers a collaborative environment where you'll leverage your problem-solving skills to optimize program workflows, mitigate risks, and implement continuous improvement initiatives. This role requires exceptional organizational acumen and the ability to thrive in fast-paced manufacturing and logistics settings. If you're ready to elevate your career with a global industry leader while making tangible contributions to customer program success, we encourage you to apply.
Tanggung Jawab
- Manage day-to-day customer account activities to ensure projects meet schedule and compliance requirements
- Coordinate cross-functional teams to align on project milestones and deliverables
- Monitor project progress and implement proactive solutions to address potential delays
- Maintain comprehensive documentation of program status, communications, and outcomes
- Act as primary point of contact for customer inquiries and escalations
- Drive continuous improvement in program management processes and methodologies
- Collaborate with sales and operations teams to enhance customer experience
Kualifikasi
- Bachelor's degree in Business, Supply Chain, Engineering, or related field
- 3+ years of experience in customer program management or project coordination
- Strong understanding of manufacturing and logistics operations
- Exceptional communication and stakeholder management skills
- Proficiency in project management tools and CRM systems
- Ability to multitask and prioritize in fast-paced environments
- Detail-oriented with excellent problem-solving abilities
- Experience working in high-tech manufacturing environments preferred