Deskripsi Pekerjaan
Are you a strategic Quality Assurance leader ready to make a significant impact in the Asia-Pacific region? FrieslandCampina is seeking a dedicated Customer QA Manager to act as the primary safeguard for our customers, driving excellence across our diverse Ingredients portfolio. In this pivotal role, you will bridge the gap between our technical quality standards and customer satisfaction, ensuring that our products meet the highest expectations.
Your day-to-day will involve overseeing quality assurance processes, managing complex customer relationships, and ensuring strict compliance with global food safety regulations. You will lead investigations into quality deviations, implement corrective actions, and collaborate with cross-functional teams to drive continuous improvement. If you are passionate about quality, possess strong leadership skills, and want to work in the heart of Singapore's financial district, we invite you to apply.
Tanggung Jawab
- Act as the primary QA representative for the APAC region, ensuring high levels of customer satisfaction and retention.
- Safeguard and drive customer interests across the full Ingredients portfolio, addressing specific client needs.
- Lead root cause analyses for customer complaints and implement effective Corrective and Preventive Actions (CAPA).
- Monitor and ensure strict compliance with international food safety standards (e.g., GMP, HACCP, ISO 9001).
- Collaborate closely with Sales, Production, and R&D teams to resolve quality issues and improve product performance.
- Manage and maintain the APAC regional quality database, providing accurate reporting to stakeholders.
- Develop and deliver quality training programs to enhance the capabilities of internal teams and key accounts.
Kualifikasi
- Bachelor’s degree in Food Science, Chemical Engineering, Quality Management, or a related technical field.
- Minimum of 5-7 years of experience in Quality Assurance, preferably within the Food & Beverage or Ingredients industry.
- Strong working knowledge of GMP, HACCP, ISO 9001, and other relevant quality management systems.
- Proven experience in managing customer relationships and handling complex quality disputes or escalations.
- Excellent verbal and written communication skills in English, with the ability to influence stakeholders.
- Willingness to travel within the APAC region as business requirements dictate.
- Proficiency in SAP or other ERP systems is highly desirable.