Deskripsi Pekerjaan
Join FrieslandCampina as the Customer QA Manager APAC and become the guardian of quality excellence across Asia-Pacific. In this strategic role, you'll spearhead quality assurance initiatives that safeguard customer interests and drive continuous improvement for our Ingredients portfolio. You'll collaborate cross-functionally with R&D, production, and supply chain teams to implement robust quality systems, ensuring our products meet the highest standards of safety, compliance, and customer satisfaction. As the primary QA representative, you'll investigate quality incidents, implement corrective actions, and represent FrieslandCampina in customer negotiations. Your expertise will directly impact our brand reputation and customer loyalty in this dynamic region.
With a strong focus on preventive quality management, you'll develop regional QA strategies, conduct risk assessments, and maintain compliance with international standards. This position offers the opportunity to shape quality frameworks for emerging markets while fostering a culture of quality excellence across the organization.
Tanggung Jawab
- Lead QA initiatives for APAC region, ensuring compliance with global quality standards and local regulations
- Act as primary escalation point for customer quality complaints and coordinate timely resolutions
- Develop and implement regional quality management systems, KPIs, and continuous improvement programs
- Collaborate with cross-functional teams to integrate quality requirements into product development and manufacturing
- Conduct root cause analyses, CAPA plans, and quality trend analysis across the APAC supply chain
- Represent QA in customer meetings, audits, and regulatory inspections
- Mentor QA teams and drive quality culture through training and awareness programs
Kualifikasi
- Bachelor's degree in Food Science, Chemistry, Engineering, or related field
- Minimum 8+ years in quality management, with 3+ years in APAC market
- Proven experience in food/beverage ingredients or manufacturing QA leadership
- Expert knowledge of HACCP, ISO 22000, GMP, and regional food safety regulations
- Strong analytical skills with ability to interpret complex quality data
- Exceptional communication and stakeholder management abilities
- Fluency in English; proficiency in Mandarin or other APAC languages preferred