Deskripsi Pekerjaan
Are you a proactive and customer-focused Quality Engineer passionate about delivering excellence in high-tech manufacturing? VDL ETG, a leader in precision mechanics and advanced production solutions, is seeking a talented Customer Quality Engineer to join our dynamic team in Joo Koon, Singapore.
As our Customer Quality Engineer, you will be the crucial first point of contact for our valued customers regarding all quality-related matters. You will play a pivotal role in ensuring the highest product quality and customer satisfaction by driving investigations, implementing robust corrective actions, and fostering strong relationships. This is an exceptional opportunity to contribute to a company at the forefront of innovation, working with cutting-edge technologies and collaborating with world-class engineers.
If you thrive in a challenging yet rewarding environment, possess strong analytical skills, and are dedicated to continuous improvement, we invite you to apply. Join VDL ETG and help us maintain our reputation for unparalleled quality and reliability while growing your career in a supportive and progressive setting.
Tanggung Jawab
- Serve as the primary point of contact for customer quality issues, inquiries, and complaints.
- Lead thorough investigations into customer feedback, utilizing advanced problem-solving methodologies (e.g., 8D, 5 Whys, Fishbone diagrams) to determine root causes.
- Develop, implement, and verify effective corrective and preventive actions (CAPA) in collaboration with internal engineering, production, and R&D teams.
- Facilitate clear and concise communication between customers and VDL ETG, providing timely updates and resolutions.
- Monitor and analyze key quality performance indicators, preparing regular reports for management and customers.
- Drive continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.
- Support customer audits and participate in internal quality system audits (e.g., ISO 9001).
- Ensure compliance with industry standards, regulatory requirements, and customer-specific quality specifications.
Kualifikasi
- Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Industrial, Materials Science) or a related technical field.
- Minimum of 3-5 years of experience in a customer-facing quality engineering role, preferably within high-tech manufacturing, semiconductor, or precision engineering industries.
- Strong understanding and practical application of quality management systems (e.g., ISO 9001).
- Proficiency in various quality tools and methodologies such as 8D, FMEA, SPC, MSA, and PPAP.
- Exceptional problem-solving, analytical, and critical thinking skills.
- Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly.
- Ability to read and interpret technical drawings, schematics, and specifications.
- Demonstrated ability to work collaboratively in a cross-functional and multicultural team environment.