Deskripsi Pekerjaan
Are you a detail-oriented Quality Engineer looking to make a tangible impact in the manufacturing sector? ETLA Limited is seeking a dedicated Customer Quality Engineer to bridge the critical gap between our internal production teams and our valued external customers. In this pivotal role, you will ensure that our products meet the highest standards of quality and compliance, specifically within the dynamic industries of automotive, electronics, and general manufacturing.
As a Customer Quality Engineer, you will act as the quality advocate for our clients, managing customer complaints, driving continuous improvement initiatives, and collaborating closely with engineering and production departments to resolve complex quality issues. You will be responsible for analyzing non-conformance reports, leading root cause investigations, and implementing corrective actions that not only fix the immediate problem but also prevent future occurrences. Your expertise will directly contribute to enhancing customer satisfaction and maintaining ETLA Limited’s reputation for excellence.
Tanggung Jawab
- Manage and resolve customer complaints and non-conformance reports (NCR) effectively.
- Perform root cause analysis (RCA) using 8D or 5 Whys methodologies.
- Collaborate with internal operations and engineering teams to improve production processes.
- Liaise with external customers to understand quality requirements and provide technical support.
- Monitor quality metrics and prepare detailed reports for management review.
- Ensure compliance with relevant industry standards (e.g., IATF 16949, ISO 9001).
- Drive continuous improvement (Kaizen) initiatives to reduce defect rates.
Kualifikasi
- Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.
- Proven experience as a Quality Engineer in the automotive, electronics, or manufacturing sector.
- Strong knowledge of quality tools including APQP, PPAP, and FMEA.
- Excellent analytical and problem-solving skills with a detail-oriented mindset.
- Ability to communicate complex technical issues to both technical and non-technical audiences.
- Proficiency in Microsoft Office Suite and ERP systems.
- Willingness to work in a fast-paced, manufacturing environment.