Deskripsi Pekerjaan
Are you a detail-oriented engineer passionate about ensuring product excellence and customer satisfaction? TDK Corporation is seeking a dedicated Customer Quality Engineer to join our innovative team in Laguna Technopark. In this pivotal role, you will act as a bridge between our technical operations and our valued customers, ensuring that our high-quality standards are consistently met and exceeded.
As a Customer Quality Engineer at TDK, you will be at the forefront of our quality assurance efforts. You will be responsible for monitoring product performance, resolving complex quality issues, and implementing robust corrective actions. Your expertise will help drive continuous improvement across the organization, fostering long-term partnerships with our clients by delivering reliable and superior electronic materials and devices.
We are looking for a proactive problem-solver who thrives in a collaborative environment. If you have a strong background in quality management systems and a passion for engineering excellence, we want to hear from you. Join TDK and contribute to a legacy of innovation and quality.
Tanggung Jawab
- Manage and investigate customer quality complaints and non-conformance reports to ensure timely resolution.
- Conduct thorough root cause analysis (RCA) to identify the underlying causes of quality issues.
- Drive the implementation of Corrective and Preventive Actions (CAPA) in collaboration with cross-functional teams.
- Monitor product quality metrics and analyze data to identify trends and areas for improvement.
- Communicate effectively with customers to provide updates on quality issues and ensure their concerns are addressed.
- Support internal audits and quality system compliance (e.g., ISO 9001) to maintain operational excellence.
- Prepare and present detailed quality reports to management and stakeholders.
Kualifikasi
- Bachelor’s Degree in Engineering (Electrical, Mechanical, or Materials Science) or a related field.
- Minimum of 3-5 years of experience in Quality Assurance, Quality Control, or Customer Quality Engineering.
- Strong knowledge of quality management principles, including Root Cause Analysis and Six Sigma methodologies.
- Proficiency in using statistical analysis tools and quality software systems.
- Excellent verbal and written communication skills in English.
- Ability to work effectively in a cross-functional team environment.
- Proactive approach to problem-solving with a strong focus on customer satisfaction.