Deskripsi Pekerjaan
PEM Fasteners, a global leader in fastening solutions, is seeking a dedicated Customer Quality Engineer (CQE) to join our team in Negeri Sembilan. As a CQE, you will be the primary point of contact for quality-related issues with our customers, ensuring that our products meet the highest standards of excellence.
In this role, you will work closely with cross-functional teams to resolve customer complaints, implement corrective actions, and drive continuous improvement. Your expertise will help us maintain strong customer relationships and uphold our reputation for quality.
Key aspects of the role include performing root cause analysis, managing quality documentation, conducting audits, and liaising with customers on quality requirements. You will also contribute to the development and implementation of quality assurance procedures.
If you are passionate about quality and customer satisfaction, and thrive in a dynamic manufacturing environment, we invite you to apply.
Tanggung Jawab
- Manage customer quality complaints and coordinate response teams to ensure timely resolution.
- Perform root cause analysis and implement effective corrective and preventive actions.
- Establish and maintain quality documentation and procedures in compliance with ISO standards.
- Conduct internal and external quality audits to ensure adherence to quality systems.
- Collaborate with production and engineering teams to address quality issues and improve processes.
- Monitor quality metrics and generate reports for management review.
- Provide training to staff on quality standards and customer requirements.
Kualifikasi
- Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field.
- Minimum 3 years of experience in quality assurance, preferably in a manufacturing environment.
- Strong knowledge of quality management systems (ISO 9001, IATF 16949).
- Proficiency in problem-solving tools such as 8D, FMEA, SPC, and Root Cause Analysis.
- Experience with customer quality interfaces and managing customer audits.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in quality engineering (e.g., CQE, Six Sigma) is a plus.