Deskripsi Pekerjaan
Join MFS Technology as a Customer Quality Engineer (CQE) and become the pivotal link between our clients and our quality assurance processes. This role demands a proactive problem-solver who can investigate product quality concerns, implement robust corrective and preventive actions (CAPA), and drive continuous improvement initiatives. You'll collaborate closely with cross-functional teams to resolve quality issues while maintaining strong customer relationships through transparent communication and timely updates. The ideal candidate will thrive in a dynamic environment where attention to detail, analytical thinking, and customer-centric approaches converge to enhance product excellence and operational efficiency.
Tanggung Jawab
- Investigate and resolve customer-reported product quality issues through systematic root cause analysis
- Develop and implement corrective action and preventive action (CAPA) plans with measurable outcomes
- Liaise directly with customers to address concerns and provide technical solutions
- Collaborate with engineering, production, and supply chain teams for quality improvement
- Maintain quality documentation including reports, CAPA logs, and customer correspondence
- Monitor quality trends and recommend process enhancements to prevent recurrence
- Represent quality standards during customer audits and supplier evaluations
Kualifikasi
- Bachelor's degree in Engineering or related technical field
- Minimum 3 years of experience in quality engineering or customer-facing quality roles
- Strong knowledge of quality management systems (ISO 9001, IATF 16949)
- Proficiency in root cause analysis methodologies (8D, 5 Whys, Fishbone)
- Experience with corrective and preventive action implementation
- Excellent communication skills with ability to translate technical concepts
- Problem-solving mindset with attention to detail and documentation accuracy