Deskripsi Pekerjaan
Are you a detail-oriented Quality Engineer looking to advance your career in the dynamic electronics manufacturing industry? Vital Links Technology Pte Ltd is seeking a dedicated Customer Quality Engineer (CQE) based in Penang. In this critical role, you will serve as the primary liaison between our valued clients and our manufacturing operations, ensuring the delivery of defect-free PCB products. You will take ownership of customer quality issues, driving investigations and implementing robust corrective actions. This position requires close coordination with our overseas PCB factories to ensure seamless communication and resolution of technical discrepancies. If you thrive in a fast-paced environment and have a passion for process improvement, we invite you to join our team.
Tanggung Jawab
- Lead and manage incoming customer quality complaints and non-conformance reports to ensure timely resolution.
- Conduct comprehensive root cause analysis (RCA) and implement corrective and preventive actions (CAPA) using the 8D methodology.
- Coordinate closely with overseas PCB manufacturing facilities to address production defects and ensure quality standards are met.
- Manage the full lifecycle of RMA (Return Material Authorization) requests, from initial receipt to final resolution and credit processing.
- Analyze returned PCB assemblies to identify defect trends and provide data-driven insights to production teams.
- Maintain accurate quality documentation, reports, and traceability logs for internal and external audits.
- Collaborate with engineering and design teams to prevent quality issues from recurring in future product runs.
Kualifikasi
- Bachelor’s Degree in Electrical, Electronics, or Mechanical Engineering.
- Minimum of 3-5 years of experience in Quality Assurance or Quality Engineering, specifically within the PCB or electronics manufacturing sector.
- Strong working knowledge of quality management systems (ISO 9001) and quality tools (SPC, FMEA).
- Proven experience in preparing 8D reports and executing root cause analysis.
- Excellent verbal and written communication skills to liaise effectively with international clients and cross-functional teams.
- Ability to work independently, prioritize tasks effectively, and manage multiple quality issues simultaneously.