Deskripsi Pekerjaan
Join the dynamic team at Microchip Technology as a Customer Quality Management Engineer and play a pivotal role in driving product excellence and ensuring unparalleled customer satisfaction across the ASEAN and India regions. In this key position, you will act as the bridge between our engineering teams and our valued customers, ensuring that our semiconductor solutions meet the highest global standards.
As a Quality Engineer, you will be responsible for managing the end-to-end quality process, from investigating customer complaints to implementing long-term corrective actions. You will work closely with cross-functional departments including R&D, Operations, and Supply Chain to identify root causes of defects and drive continuous improvement initiatives. If you are passionate about quality, possess a problem-solving mindset, and thrive in a fast-paced global environment, we want to hear from you.
Tanggung Jawab
- Lead quality investigations and root cause analysis (RCA) for customer-reported issues and field failures.
- Manage the lifecycle of customer complaints, ensuring timely closure and documentation in the QMS.
- Collaborate with R&D and Manufacturing teams to implement Corrective and Preventive Actions (CAPA).
- Conduct supplier and process audits to ensure compliance with Microchip and customer specifications.
- Drive continuous improvement projects to enhance product reliability and yield.
- Act as the primary quality liaison for key accounts within the ASEAN and India territories.
- Prepare detailed quality reports and presentations for regional management and customer reviews.
Kualifikasi
- Bachelor’s degree in Engineering (Electrical, Chemical, Mechanical, or Industrial) or a related technical field.
- Minimum of 3-5 years of experience in Quality Assurance, Quality Engineering, or Customer Quality Management.
- Strong working knowledge of quality standards such as ISO 9001, IATF 16949, or Six Sigma.
- Excellent communication skills with the ability to interact effectively with diverse international stakeholders.
- Proficiency in using quality management systems (QMS) and data analysis tools.
- Fluency in English and Malay is highly preferred.