Deskripsi Pekerjaan
Are you a people person with a passion for the automotive industry? Rahmat Jutamas is seeking a motivated and energetic Customer Relation Executive to join our team in Sungai Petani. In this pivotal role, you will be the face of our company, responsible for fostering long-term relationships with our clients and ensuring an exceptional ownership experience.
We believe that outstanding service is the engine of our business. As a Customer Relation Executive, you will handle inquiries, manage service scheduling, and act as a bridge between our customers and our technical team. If you thrive in a fast-paced environment and are looking to build a stable career with clear growth potential, we want to hear from you.
At Rahmat Jutamas, we offer a supportive team culture, competitive compensation packages, and continuous professional development opportunities within the automotive sector.
Tanggung Jawab
- Serve as the primary point of contact for customers visiting our service center.
- Manage customer service inquiries, bookings, and feedback via phone, email, and in-person.
- Proactively communicate service updates and vehicle maintenance timelines to customers.
- Resolve customer concerns efficiently to ensure high satisfaction ratings and brand loyalty.
- Coordinate with the technical and sales teams to streamline the customer service workflow.
- Maintain accurate customer records and service history in our CRM system.
- Educate customers on vehicle maintenance schedules and additional service packages.
Kualifikasi
- Possess at least a Diploma or SPM/STPM with relevant working experience.
- Strong interpersonal and communication skills in Bahasa Malaysia and English.
- A passion for the automotive industry and general knowledge of vehicle maintenance.
- Ability to handle pressure in a high-volume service environment.
- Proficiency in Microsoft Office suite and basic computer skills.
- Excellent problem-solving skills and a proactive, customer-centric attitude.
- Proven ability to work effectively as part of a dynamic team.