Deskripsi Pekerjaan
Join SUNSRI House Of Jewelry as a Customer Relation Officer and become the cornerstone of our exceptional client experience. In this dynamic role, you'll serve as the primary liaison between our prestigious jewelry brand and valued customers, ensuring every interaction reflects our commitment to excellence. You'll handle inquiries, resolve concerns with empathy, and build lasting relationships that drive loyalty and repeat business. Our ideal candidate thrives in a fast-paced retail environment, possesses exceptional communication skills, and shares our passion for fine jewelry. Enjoy competitive compensation while working in Bali's vibrant cultural hub with opportunities for professional growth within a respected luxury retailer.
Tanggung Jawab
- Manage all customer inquiries via phone, email, and in-person channels with professionalism and product knowledge
- Resolve customer complaints and service issues promptly while maintaining satisfaction metrics
- Build and nurture long-term client relationships to drive repeat business and referrals
- Collaborate with sales team to upsell/cross-sell jewelry collections based on customer needs
- Update and maintain accurate customer records in CRM systems
- Coordinate with inventory and logistics teams to ensure order fulfillment timelines
- Monitor customer feedback trends and report improvement opportunities to management
Kualifikasi
- High school diploma or equivalent; hospitality/business degree preferred
- Minimum 1-2 years in customer service, retail, or call center environment
- Exceptional communication and interpersonal skills in Bahasa Indonesia and English
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency in CRM software and Microsoft Office applications
- Prior experience in luxury retail or jewelry industry highly advantageous
- Ability to work flexible hours including weekends and holidays