Deskripsi Pekerjaan
Are you a friendly and communicative professional looking to make a positive impact? We are currently seeking a dedicated Customer Relation Officer to join our dynamic team in Kabupaten Tangerang. As the primary point of contact for our clients, you will be responsible for delivering exceptional service, ensuring their needs are met with professionalism, and maintaining high levels of customer satisfaction. We are looking for individuals who are not only skilled in communication but also passionate about problem-solving and team collaboration. If you are ready to grow your career while providing excellent customer experiences in a supportive environment, we want to hear from you. Join us to help us build lasting relationships and drive our business forward.
Tanggung Jawab
- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Build and maintain strong relationships with clients to encourage repeat business.
- Update and maintain accurate customer records and databases within the CRM system.
- Collaborate with sales and support teams to align on customer needs and feedback.
- Assist in the onboarding process for new customers to ensure a smooth transition.
- Identify opportunities to improve service processes and communicate suggestions to management.
Kualifikasi
- Diploma or Bachelor’s degree in any relevant field.
- Minimum of 1 year of experience in customer service or a related administrative role is preferred.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a customer-centric mindset.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently as well as part of a collaborative team.
- High level of patience, empathy, and problem-solving abilities.