Deskripsi Pekerjaan
Join MVP Asia Pacific as a Customer Relation Officer and become the voice of our valued customers! We're seeking passionate professionals to deliver exceptional service experiences while representing one of Asia Pacific's leading companies. This full-time role offers a convenient morning schedule with weekends off, allowing you to maintain work-life balance while building meaningful customer relationships. As a key member of our service team, you'll drive satisfaction, resolve inquiries, and contribute to our commitment to excellence. Enjoy a dynamic environment where your communication skills directly impact customer loyalty and business growth. Perfect for individuals who thrive in fast-paced settings and want to make a tangible difference.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve customer complaints with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify upselling opportunities to enhance customer experience and revenue
- Adhere to service level agreements and performance metrics
- Document customer feedback for continuous service improvement
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call centre experience
- Exceptional verbal and written communication skills
- Proficiency in CRM software and MS Office applications
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a fast-paced environment
- Positive attitude with customer-first mindset
- Willingness to work on rotating shifts if required