Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career with a reputable market leader? Tunas Group, specifically through our Tunas Rent division, is seeking a dedicated Customer Relation Staff to join our team in Semarang. As the face of our service excellence, you will play a pivotal role in maintaining our high standards of client satisfaction by managing inquiries, feedback, and resolving complaints with professionalism and empathy.
In this role, you will be the bridge between Tunas Rent and our valued clients, ensuring that every interaction reflects our commitment to quality. If you possess excellent interpersonal skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person channels with high responsiveness.
- Proactively manage and resolve customer complaints, ensuring efficient follow-up to maintain service standards.
- Maintain and update customer interaction databases accurately for reporting and future service improvements.
- Collaborate with internal operations and sales departments to resolve complex client issues.
- Gather client feedback to provide actionable insights for service enhancement.
- Ensure a seamless customer journey from initial inquiry to final service delivery.
- Provide detailed product and service information to potential and existing clients.
Kualifikasi
- Bachelor’s degree in Communications, Business, Management, or a related field.
- Minimum 1-2 years of experience in customer service, hospitality, or relationship management.
- Proficient in Microsoft Office (Excel, Word, Outlook) and CRM software.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proven ability to work both independently and within a collaborative team environment.
- Deep commitment to customer satisfaction and service excellence.
- Domiciled in Semarang or willing to relocate.