Deskripsi Pekerjaan
Elken is seeking a dedicated Customer Relations Assistant to join our dynamic team in Skudai, Johor. If you are passionate about building rewarding relationships and thrive in a supportive environment, we want to hear from you. We offer competitive pay and clear pathways for career growth within our organization.
In this pivotal role, you will serve as the face of our company, ensuring that every customer interaction leaves a lasting positive impression. You will handle a variety of tasks ranging from resolving inquiries to providing detailed product information. Your ability to communicate effectively and solve problems will directly contribute to our reputation for excellence in customer service. We are looking for a motivated individual who is ready to grow their career with us.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer complaints and issues efficiently while maintaining a positive attitude.
- Build and nurture strong relationships with clients to ensure retention and satisfaction.
- Update and maintain accurate customer records in the CRM system.
- Provide accurate product information and guidance to potential and existing customers.
- Collaborate with the sales and technical support teams to resolve complex issues.
- Assist in gathering and analyzing customer feedback to improve service quality.
Kualifikasi
- Minimum SPM or Diploma qualification in any field.
- Previous experience in customer service, call center operations, or retail is preferred.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong interpersonal skills with a genuine customer-centric approach.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using Microsoft Office applications (Word, Excel, Outlook).
- A positive attitude and willingness to learn and grow within the company.