Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for excellent service? Penbank, Inc. is seeking a dedicated and proactive Customer Relations Assistant to join our team at the Surallah Branch. In this role, you will serve as the face of our branch, ensuring that every client feels valued while facilitating seamless banking transactions.
As a Customer Relations Assistant, you will play a pivotal role in driving customer satisfaction and operational efficiency. You will be responsible for managing new account applications, cross-selling essential financial products, and maintaining the highest standards of banking integrity. We are looking for someone who thrives in a fast-paced environment and possesses the interpersonal skills to build lasting relationships within the South Cotabato community.
Join a reputable financial institution that values growth, professional development, and community impact. If you are ready to kickstart your career in the banking sector, we want to hear from you!
Tanggung Jawab
- Facilitate the end-to-end process of opening various types of bank accounts for new and existing clients.
- Provide comprehensive information regarding the Bank’s suite of products and financial services.
- Ensure accurate and timely processing of customer requests and maintenance of account records.
- Handle client inquiries, resolve concerns professionally, and escalate complex issues to branch management when necessary.
- Perform daily administrative tasks to support branch operations and compliance requirements.
- Actively participate in promoting bank promotions and cross-selling initiatives to reach branch targets.
- Maintain high levels of confidentiality and adhere to all banking regulations and internal policies.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Marketing, or any related course.
- Fresh graduates are highly encouraged to apply; prior experience in customer service or banking is a significant advantage.
- Excellent verbal and written communication skills in English and Filipino/local dialect.
- Strong computer literacy, specifically with Microsoft Office Suite (Word, Excel).
- High attention to detail and ability to perform repetitive tasks with precision.
- Outstanding interpersonal skills with a service-oriented mindset.
- Willingness to work on-site at the Surallah branch in South Cotabato.