Deskripsi Pekerjaan
Isotop Corporation is a leading company in Muar, Johor, dedicated to providing excellent solutions to our clients. We are currently looking for a dedicated and proactive Customer Relations Executive to join our growing team. In this role, you will play a pivotal part in driving our sales and customer satisfaction initiatives. Your primary focus will be on developing new customers and expanding our market share through effective communication and relationship building. You will ensure that all customer requests, enquiries, feedback, and complaints are handled promptly and professionally, fostering long-term loyalty.
As a Customer Relations Executive, you will collaborate closely with the sales and support teams to identify opportunities for growth and improvement. Your ability to understand client needs and present appropriate solutions will be key. We offer a dynamic work environment where your contributions are valued and career growth opportunities are ample. If you are passionate about customer relations and have a knack for sales, this is the perfect role for you.
Join us and be part of a company that values excellence and innovation. We look forward to welcoming you to our team.
Tanggung Jawab
- Develop new customers and expand market share through strategic outreach and relationship management.
- Respond to customer inquiries, feedback, and complaints in a timely and professional manner.
- Maintain long-term relationships with existing clients to ensure retention and satisfaction.
- Coordinate with internal departments to resolve customer issues effectively.
- Prepare regular reports on customer interactions and sales performance.
- Identify upselling and cross-selling opportunities to maximize revenue.
- Represent the company at events and meetings as required.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 2 years of experience in customer relations, sales, or account management.
- Excellent verbal and written communication skills in English and Malay.
- Strong negotiation and problem-solving abilities.
- Customer-focused with a positive attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Willingness to travel occasionally within Johor.