Deskripsi Pekerjaan
Join Marina Bay Sands, Singapore's iconic integrated resort, as a Customer Relations Executive. In this pivotal role, you'll be the cornerstone of our guest experience, delivering exceptional service that aligns with our world-class standards. You'll handle diverse customer inquiries, resolve complex issues with empathy, and build lasting relationships while representing one of Asia's most prestigious hospitality brands. This position offers a dynamic environment where your problem-solving skills directly impact guest satisfaction and brand loyalty. With comprehensive training and career development opportunities, you'll gain invaluable experience in premium customer service within a multicultural setting.
Tanggung Jawab
- Manage and resolve customer inquiries across multiple channels (phone, email, in-person)
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-departmental teams to address complex service issues
- Identify service improvement opportunities and implement solutions
- Uphold brand standards while maintaining compliance with company policies
- Train new team members on customer service protocols and best practices
- Monitor customer feedback trends and report actionable insights
Kualifikasi
- Diploma or degree in Hospitality, Business Administration, or related field
- Minimum 2 years of customer service experience in premium hospitality
- Fluency in English with proficiency in Mandarin or other Asian languages preferred
- Proven conflict resolution and de-escalation skills
- Strong proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional communication and interpersonal abilities
- Ability to work flexible hours including weekends and holidays
- Knowledge of Singapore tourism industry landscape advantageous