Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for bridging the gap between technical teams and client needs? KS IT Solutions Sdn Bhd is looking for a proactive Customer Relations Executive to join our team in Glenmarie, Selangor. In this pivotal role, you will act as the primary coordination point, ensuring seamless communication across our sales, technical, and internal departments.
We are seeking an organized individual who thrives in a fast-paced environment and possesses the ability to manage order processing with precision. As the face of our company, you will play a critical role in maintaining high levels of customer satisfaction by ensuring every client request is handled accurately and efficiently from start to finish.
Tanggung Jawab
- Serve as the central point of contact for customers, ensuring timely resolution of inquiries and issues.
- Coordinate seamlessly with internal sales and technical teams to facilitate accurate order processing.
- Maintain comprehensive records of client interactions and project status updates within our CRM system.
- Monitor order lifecycles to ensure deadlines are met and service levels are maintained.
- Proactively communicate project status updates and potential blockers to relevant stakeholders.
- Support the sales team in gathering requirements for new client onboarding and service renewals.
- Contribute to process improvement initiatives to enhance the overall customer experience.
Kualifikasi
- Diploma or Degree in Business Administration, IT, or a related field.
- Minimum 1-2 years of experience in customer service, account management, or technical coordination.
- Strong interpersonal skills with the ability to build rapport with both technical and non-technical stakeholders.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in MS Office Suite and basic CRM software.
- Highly organized with the ability to multitask effectively under pressure.
- A proactive mindset with a strong drive for problem-solving and client satisfaction.