Deskripsi Pekerjaan
Join D'Concept as a Customer Relations Executive and become the vital link between our organization and our valued customers. In this dynamic role, you'll manage diverse customer interactions across multiple channels, ensuring seamless communication and prompt issue resolution. You'll coordinate with internal departments to deliver cohesive solutions while maintaining detailed customer records and satisfaction metrics. This position offers the opportunity to develop your expertise in conflict resolution, relationship building, and process optimization within a fast-paced environment. If you're passionate about creating exceptional customer experiences and driving continuous improvement, we invite you to contribute to our commitment to service excellence.
Tanggung Jawab
- Manage end-to-end customer interactions via phone, email, and digital channels
- Coordinate with internal teams to resolve customer inquiries and complaints
- Maintain accurate customer records and documentation in CRM systems
- Identify process improvement opportunities to enhance customer satisfaction
- Monitor service metrics and provide regular performance reports
- Collaborate with marketing and sales teams to align customer strategies
- Handle escalated customer issues with professionalism and empathy
Kualifikasi
- Minimum SPM or equivalent qualification; diploma/degree preferred
- 1-2 years customer service or call center experience
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficiency with CRM software and MS Office applications
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize in high-pressure situations
- Customer-focused mindset with attention to detail