Deskripsi Pekerjaan
Join Cloudstaff, the #1 workplace everywhere, as a Customer Service Representative in our Angeles City office! We're seeking dynamic individuals to deliver exceptional customer experiences through multiple channels. In this vital role, you'll be the voice of our brand, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. Enjoy a collaborative environment with growth opportunities, comprehensive training, and performance-based incentives. Perfect for detail-oriented communicators passionate about problem-solving, this position offers stability and career advancement within our award-winning organization.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Meet/exceed key performance metrics (call handling time, CSAT scores)
- Collaborate with technical teams to resolve complex issues
- Adhere to company policies and service standards
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and patience
- Proficient in MS Office and CRM software
- Type 30+ WPM with high accuracy
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality