Deskripsi Pekerjaan
Are you ready to start a rewarding career in sales and customer service? Metricnova Marketing is currently looking for a proactive Customer Relations Executive to join our growing team in Raffles Place. In this pivotal role, you will represent our esteemed client brands, engaging directly with customers to ensure their needs are met and their experiences are memorable. We pride ourselves on fostering a supportive environment and offer comprehensive training to help you excel in this position. If you have a passion for building relationships and a drive to succeed, we want to hear from you.
Tanggung Jawab
- Interact with customers via phone, email, and in-person to address inquiries and provide detailed product information.
- Act as a professional brand ambassador, promoting client services and driving sales through exceptional customer service.
- Maintain a positive and professional demeanor in every customer interaction to ensure high satisfaction levels.
- Process customer orders, handle feedback, and resolve complaints efficiently to retain client loyalty.
- Collaborate with the marketing team to develop strategies that enhance the overall customer experience.
- Accurately update and maintain customer records in the CRM system.
- Meet and exceed individual sales targets and performance goals.
Kualifikasi
- Strong verbal and written communication skills with a friendly and approachable demeanor.
- Ability to work independently as well as part of a dynamic team in a fast-paced environment.
- Basic computer literacy and willingness to learn new software tools.
- Previous experience in customer service or sales is a plus, but not mandatory.
- Must be willing to undergo training to enhance skills.
- Self-motivated with a focus on achieving results.