Deskripsi Pekerjaan
Join Mitsubishi's dynamic team as a Customer Relations Intern and gain hands-on experience in managing customer interactions and driving satisfaction. This internship offers a unique opportunity to support our customer care operations through careline handling, complaint resolution, feedback monitoring, and comprehensive reporting. You'll work directly with experienced professionals to develop critical communication skills, problem-solving abilities, and customer-centric approaches that are vital in today's competitive market. This role is perfect for proactive individuals looking to build a foundation in customer relationship management while contributing to Mitsubishi's commitment to excellence. You'll gain exposure to real-world scenarios, learn industry best practices, and develop analytical skills through data-driven reporting.
Tanggung Jawab
- Handle customer inquiries via phone, email, and digital channels
- Manage and resolve customer complaints with empathy and efficiency
- Monitor customer feedback and compile actionable reports
- Assist in developing customer service improvement strategies
- Maintain accurate customer interaction records
- Collaborate with cross-functional teams to enhance service delivery
- Support implementation of customer satisfaction initiatives
Kualifikasi
- Currently pursuing a degree in Business, Marketing, Communications, or related field
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving and conflict resolution abilities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to work independently and in a team environment
- Previous customer service experience preferred
- Proactive attitude with strong attention to detail