Deskripsi Pekerjaan
Join Dustaway Services as a Customer Relations Officer and become the heart of our customer experience! In this pivotal role, you'll serve as the primary point of contact for clients, ensuring their needs are met with exceptional care and efficiency. You'll not only resolve inquiries and concerns but also proactively support our cleaning teams and Virtual Assistants to maintain seamless operations. This position requires a blend of empathy, problem-solving skills, and organizational prowess to keep our service delivery running flawlessly. As a key player in our customer-centric culture, you'll contribute directly to client satisfaction and retention while fostering collaborative relationships across departments. If you're passionate about creating positive customer interactions and thrive in dynamic environments, this opportunity is perfect for you.
Tanggung Jawab
- Handle customer inquiries, complaints, and requests via multiple channels (phone, email, chat)
- Coordinate with cleaning teams to address service-related issues and ensure timely resolution
- Assist Virtual Assistants with customer account management and operational support
- Maintain accurate customer interaction records and documentation
- Identify process improvements to enhance customer experience efficiency
- Collaborate with internal teams to align service standards and protocols
- Follow up with customers to ensure satisfaction and issue resolution
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1-2 years in customer service or call center environment
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings with minimal supervision
- Patience and empathy when handling diverse customer situations