Deskripsi Pekerjaan
Join Nusantara Card Semesta as a Customer Relations Officer (CRO) and become the cornerstone of our client experience. In this pivotal role, you'll orchestrate seamless interactions between our company and valued customers, ensuring satisfaction at every touchpoint. You'll manage comprehensive customer databases, identify growth opportunities through strategic prospecting, and execute meticulous follow-up on marketing leads generated from advertisements, exhibitions, and referrals. This position requires a proactive communicator who can translate customer insights into actionable business strategies while maintaining the highest standards of service excellence. If you thrive in dynamic environments where relationship-building meets commercial acumen, this role offers the perfect platform to drive customer loyalty and business expansion.
Tanggung Jawab
- Manage and maintain comprehensive customer/prospect databases to ensure data accuracy and accessibility
- Proactively identify and acquire new clients through targeted outreach and market analysis
- Execute systematic follow-up on marketing leads from advertisements, exhibitions, and referrals
- Develop and nurture long-term client relationships to enhance retention and loyalty
- Collaborate with marketing and sales teams to align customer acquisition strategies
- Monitor customer interactions and feedback to identify improvement opportunities
- Generate regular reports on customer relations performance and KPIs
Kualifikasi
- Minimum Bachelor's degree in Business, Marketing, or related field
- 2+ years experience in customer service, sales, or account management
- Proven ability to manage customer databases and CRM systems
- Excellent verbal/written communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to work independently and collaboratively in team environments
- Proficiency in Microsoft Office and customer management software