Deskripsi Pekerjaan
Join The SM Store's dynamic team as a Customer Relations Service Supervisor in Puerto Princesa! This pivotal role involves leading our dedicated Customer Relations Service (CRS) representatives and security personnel to deliver exceptional customer experiences while maintaining store safety standards. You'll be instrumental in implementing company protocols, optimizing team performance, and resolving escalated customer concerns with professionalism. As a key leader in our retail environment, you'll foster a culture of excellence, conduct regular training sessions, and collaborate with cross-functional teams to enhance operational efficiency. This position offers the opportunity to shape customer service excellence in one of Palawan's most vibrant retail destinations.
Tanggung Jawab
- Supervise daily operations of CRS representatives and security personnel
- Implement and enforce company standards for customer service protocols
- Train and mentor team members on customer engagement techniques
- Monitor security procedures to ensure safe shopping environment
- Resolve escalated customer complaints with empathy and efficiency
- Conduct performance reviews and provide constructive feedback
- Coordinate with store management on operational improvements
- Prepare and submit performance and incident reports
Kualifikasi
- Bachelor's degree in Business, Hospitality, or related field preferred
- Minimum 2 years supervisory experience in retail or customer service
- Strong leadership and team management capabilities
- Excellent communication and conflict resolution skills
- Knowledge of security protocols and customer service best practices
- Ability to work flexible hours including weekends and holidays
- Proficient in Microsoft Office Suite
- Must be willing to work in Puerto Princesa, Palawan