Deskripsi Pekerjaan
Join House of Franchise Inc. as a Customer Relations Specialist in Mandaluyong City! We are seeking a highly motivated and service-oriented professional to join our dynamic team. In this role, you will be the voice of our brand, handling inbound and outbound customer inquiries through phone, chat, email, and social media.
You will play a critical role in ensuring customer satisfaction, resolving issues efficiently, and maintaining strong relationships with our clients. If you have excellent communication skills and a passion for helping people, this is the perfect opportunity for you to grow your career in a supportive and fast-paced environment.
At House of Franchise Inc., we value our employees and offer a competitive compensation package, including a monthly salary of ₱18,000 to ₱19,000. You will receive comprehensive training and ongoing support to ensure your success. We pride ourselves on a collaborative company culture where every team member's contribution is recognized and rewarded.
Take the next step in your customer service career and become part of a leading franchise organization in the Philippines. Apply today!
Tanggung Jawab
- Handle a high volume of inbound and outbound customer calls, emails, and chats professionally.
- Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
- Provide accurate information regarding products, services, and company policies.
- Manage social media inquiries and engage with customers across various platforms.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department for resolution.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.
- Collaborate with the team to identify trends and improve customer service processes.
Kualifikasi
- At least a high school diploma or equivalent; College degree is an advantage.
- Previous experience in a Call Centre or Customer Service role is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency in using computer applications and CRM software.
- Willingness to work in Mandaluyong City and in a shifting schedule.
- Ability to multitask and work effectively under pressure.
- A positive attitude, strong empathy, and a customer-first mindset.